Assessor Resource
BSBCCO303A
Conduct a telemarketing campaign
Assessment tool
Version 1.0
Issue Date: May 2024
This unit is applied in any customer contact environment with a focus on sales, utilising varying levels of technology.
Competence in this unit requires preparing, conducting and reviewing the performance of a telemarketing campaign, including managing negative or difficult contacts and completing the sales process.
Work is undertaken with some supervision and guidance.
This unit describes the performance outcomes, skills and knowledge required to undertake a telemarketing campaign which may involve both inbound and outbound calling.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
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